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I Want to Cancel an Order Placed Wrongly

If you have placed an order and you HAVE PAID, and you want to CANCEL, please contact us as soon as possible. If the order been processed and you insist of cancellation, we will cancel the order and process the full refund for you. Or keep points which value equal with the order just canceled in your account.

If you are uncertain about something on your order and you think you want to change it, please contact us and put the order on hold while you decide. This will stop the packing process so you still have a chance to make changes.

If the goods have already been delivered we cannot cancel or change the order.

All in all, please select the right items at the very first stage, if you want to change, cancel, add or even want to change address, please contact us before we process the order. Normally, we will process the order around each business day GMT 2pm to 4pm.

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