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Instructions for Returning Faulty Goods

Before returning goods, please contact us first to discuss the issues you are having.Please offer us picture or video on faulty goods you received,we eusure will give you solution once verified. 90% of the time we are able to sort out the problem by giving technical support, without you having to send anything back. If there are irremediable defects with the devices, you can return them back to us for repair or replacement under our 3 months warranty. Generally we advise you to return faulty goods by sending them through the Post Office rather than using couriers like DHL, EMS,UPS,TNT etc. Normally it will take 3 weeks to return goods to us by Post Office. Here are some steps of returning for your reference:
1. Please contact us via this link, indicating you want to return a product: http://tickets.volumerate.com.
2. A customer service staff will inform you the actual shipping costs incurred (the non-refundable portion).
3. Proceed and send the returning items to the following address. Note that the returning package must be postmarked within 30 calendar days of delivery:
USA Return Address:(USA+CANADA) TO: Volumerate RE: ORDER # ______ S CHEN | VolumeRate 8345 NW 66TH ST #8247 MIAMI FL 33166-2626
Hong Kong Shipping Address: TO: Volumerate (VR) RE: ORDER # _ Room 225-226, Block B, Focal lndustrial Centre 21 Man Lok street Hung Hom, Kowloon HONG KONG
+852 63345465
Defective Drop Off Box for customers from Brazil,Canada,Mexico or United States:
ATTN: STONE BRIDGE GROUP RE:Volumerate Order number_ 1941 Davis Street, Ste. B Unit 31San Leandro, CA 94577UNITED STATES
Defective Drop Off Box for customers from Australia, New Zealand ATTN: STONE BRIDGE GROUP RE:Volumerate Order number_ 24 Production Avenue Kogarah, NSW 2217 AUSTRALIA
Defective Drop Off Box for customers from Albania, Andorra, Belgium, Bosnia - Herzegovina, Bulgarian, Croatia, Czech Republic, Denmark, England, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Slovakia, Slovenia, Spain, Spitsbergen archipelago, Sweden, Switzerland, Ukraine, Vatican, Yugoslavia. ATTN: STONE BRIDGE GROUP RE:Volumerate Order number_ Unit E10, Voyage Park, Portfield Road Portsmouth Hampshire po3 5fl UNITED KINGDOM If your country is not listed above, please return your package to our HK address at ATTN:Volumerate RE:Order number_ Room 225-226, Block B, Focal lndustrial Centre 21 Man Lok street Hung Hom, Kowloon

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